Refund policy
General
We are committed to providing the highest quality workmanship. Whilst we hope you are delighted with your order; we do not offer any return or exchange under normal conditions.
Normal conditions
Situations where the product is delivered as described, without defects or errors in workmanship, and meets the quality standards set by our brand. In such cases, where the product meets our quality control standards and matches the description provided at the time of purchase, SILQ does not offer returns or exchanges. This policy is in line with our commitment to providing high-quality products and ensuring customer satisfaction.
Defective Products
We prioritize quality assurance to ensure that customers receive products free from defects. Our quality checks include thorough inspections during manufacturing and packaging stages and the inspection of using high-quality materials and implementing measures to prevent defects during handling and shipping.
Notification of Defect:
If you receive a product with defects, kindly notify us within 48 hours of receiving the item. To notify us of a defective product, please contact us at silqcoutureofficial@gmail.com or reach out to us via our Instagram (@silqcouture) and provide the following information to justify your claim:
• Order number or reference
• Description of the defect
• Clear photos or videos showing the defect
• Any other relevant details or documentation related to the defect
Return Process:
We will guide you through the return process to our address in Pakistan. All shipping and customs charges associated with the return are to be covered by the customer. Please follow these steps:
• Notify us of any defects within 48 hours of receiving the item, providing order details and evidence of the defect.
• Upon approval, securely pack the item and ship it to our return address at your expense.
• Once received, we'll assess the defect and offer a resolution, which may include a replacement, store credit, or refund (if eligible).
Thorough Investigation:
Upon receiving the defective product, we will conduct a comprehensive investigation to assess the reported issues. Our investigation process includes visual inspections, documentation review, communications, and an internal review to thoroughly assess reported issues with the items and determine the appropriate resolution.
Refund or Replacement:
Based on our findings and in adherence to our policy, we will proceed with either a refund or a replacement. Refunds are issued only in exceptional cases, at the discretion of the brand. Generally, we do not accept exchanges or refunds. Exceptions are made only in cases of verified defects, as determined by the brand.
Discretion of the Brand:
The brand reserves the right to make final decisions on refunds
and replacements based on the outcome of the investigation.